Records and Information Management

Records and Information Management (RIM) is the systematic management of records and information through its various life cycles. It includes the analysis, design, implementation and management of manual and automated systems regardless of format or medium.

Information is at the center of everything an organization does: strategy management, research and development and compliance. How the organization manages that information and its corporate records can directly affect its ability to compete, comply with regulations, and recover from disaster.

Records and Information Management Systems provide efficient methods for organizing:

  • Correspondence, Documents and Reports
  • Active and Semi-Active Files
  • Records Centres
  • Microforms and Images
  • Retention Schedules
  • Vital Records
  • Archives
  • Forms and Manuals
  • Electronic Data

What are Records?

As per ARMA International, records are any recorded information, regardless of medium or characteristics, made or received and retained by an organization in pursuance of legal obligations or in the transaction of business.

Records come in many formats:

  • Physical paper in our files, such as memos, contracts, marketing materials and reports
  • Electronic messages such as e-mail content, e-mail attachments and instant messages
  • Content on the website, as well as the documents that reside on PDAs, flash drives, desktops, servers, and document management systems
  • Information captured in the organization’s various databases
  • When there’s a lawsuit, all of these – including the copies that individuals have retained and any items prematurely deleted or destroyed -may be identified as discoverable. This means they could be used against the organization in a lawsuit.

Why is Records Management Important?

Records are information assets and hold value for the organization. Organizations have a duty to all stakeholders to manage them effectively in order to maximize profit, control cost, and ensure the vitality of the organization. Effective records management ensures that the information needed is retrievable, authentic, and accurate. This requires:

  1. Setting and following organizational policies and best practices
  2. Identifying who is responsible and accountable for managing records
  3. Creating, communicating and executing procedures consistently
  4. Integrating best practices and process flows with other departments throughout the organization
  5. Identifying vital records and establishing guidelines to maintain business continuity after a disruption or disaster
  6. Employees use records and information daily to:
  7. Perform daily business transactions
  8. Deliver goods and services consistently and with integrity
  9. Comply with legislative and regulatory requirements
  10. Manage risk
  11. Protect the interests of all stakeholders inside and outside of the organization
  12. Provide documentation of research for the development of products and services
  13. Preserve the organizational identity and history


ARMA International RIM Resources


Canadian RIM Resources


RIM International Standards and Best Practices


ISO Standards Management System for Records


ISO/TC 46/SC 11 Records Management in Scope:

The purpose of ISO/TR 21965:2019 Information and documentation -- Records management in enterprise architecture is to create a common reference for Records Professionals and Enterprise Architects about understanding and expressing requirements for the Records Management Capability in organizations (to be realized through systems of processes, information, roles and technology). The goal is to establish the Records Professionals as key stakeholders in Enterprise Architecture, so they can take an active and valuable role in the proper expression of the Records Management Viewpoint. For that the ISO/TR 21965:2019 provides:

  • The core concepts of Records Management to Enterprise Architects
  • The core concepts of Enterprise Architecture to Records Professionals
  • The core Records stakeholder requirements to be considered into Enterprise Architecture process