Press Release – ARMA International Educational Foundation – 2017 LA ARMA Nostra Tuition



Palmyra, NJ (10-2-17)   – The Foundation is pleased to announce the six recipients of a $500 La ARMA Nostra Tuition Reimbursement Award.

Sandra Bates (Regina, Saskatchewan), Aimee Dyjur (Lloydminster, Alberta), Elizabeth [Liz] Francis (Somerville, MA), Torey King (Trenton, NJ), and Elena Tanner (Sugarland, TX) are all in the process of acquiring a CRM certification.

Jia Zhu (Edmonton, Alberta) has achieved her CRM certification status.

If you or your organization is interested in sponsoring an educational scholarship for 2018, please contact Gita Werapitiya, Foundation Trustee, at There are many candidates who could benefit from financial support to acquire credentials in the field of information management.

The Foundation is a non-profit corporation with 501(c)3 tax exempt status in the US.

The Foundation welcomes all information management professionals to join us on social media

Job Posting – RECORDS ANALYST, Job ID#9162, Region of Durham

Delivering Service Excellence                                                       

The Region of Durham, dedicated to maintaining outstanding standards of service, relies on the expertise and commitment of our employees. You’d be surprised at the diverse career choices we have to offer! If you seek a career with growth and challenge, where quality and accountability work in tandem with integrity and a responsiveness to change, we welcome you to learn more about us.


Reporting to the Manager, Records and Information Management-Legislative Services, the incumbent will:

  • Manage comprehensive departmental information management projects while ensuring compliance with the Corporate Classification Scheme and the Region’s Records Retention By-law
  • Conduct research and assess records for their legal, administrative, operational and archival value in order to determine record retention periods
  • Develop and maintain Records and Information Management (RIM) departmental policies and procedures
  • Perform procedural analysis (work flow) within RIM departmental projects
  • Prepare project plans, including statistical and status reports, on the progress of project initiatives
  • Provide consulting services on various RIM initiatives including assisting organizational groups on measures to protect the confidentiality of personally identifiable information
  • Develop information management policies and guidelines and implement within the organization
  • Research, develop, coordinate and implement security and recovery initiatives to ensure information is protected and accessible
  • Coordinate requests for information under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) and Personal Health Information Protection Act (PHIPA)
  • Create, revise and deliver training programs on information management best practices, access and privacy and records and information management software

The successful applicant will possess:

  • A post-secondary diploma in Records and Information Management, Library Sciences, Archival Studies or equivalent
  • A minimum of 2 years related experience in records and information management, experience with and proven knowledge of MS Office applications and project management and records management software
  • Demonstrated experience in project management and familiarity with project management methodologies, business process analysis and re-engineering and workflow analysis, knowledge of and demonstrated ability in information analysis and research methodologies, sound knowledge of government guidelines and legislation, in particular MFIPPA and PHIPA, technical, industry and professional records and information management standards, including national and international standards (e.g. ISO 15489), familiarity with training methodologies
  • Demonstrated negotiation and consultative skills, excellent interpersonal and communication skills, proven analytical and problem solving skills, exceptional attention to detail, and ability to work independently as well as a part of a team

To learn more about this opportunity, apply directly to Job ID 9162 no later than October 29, 2017 at

We thank all applicants; however, only those to be considered for an interview will be contacted.

 An Equal Opportunity Employer


Job Posting – Electronic Records Management Specialist, Iron Mountain

Electronic Records Management Specialist

About Iron Mountain

Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at for more information.

Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people. Globally, we believe it is our diversity that contributes to our companies’ shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.

Job description

Under the direction and with approval of the customer, the Electronic Records Management Specialist is a visible team player who will support the customer’s IG program. The ERM Specialist is responsible for compliance of the records management policy i.e., accountable for the inventory and control of a company’s business records. This position is responsible for communicating and training business units on IG standards and best practices, and enforcing current IG policy and procedures.

The scope of this position includes responsibility for the following activities: provide customer support, prepare and conduct training classes, and maintain processes and procedures.

  • Assist Program Lead with driving overall program improvement
  • Provide input and collaborate with stakeholders on the development of functional/technical requirements
  • Work with team to analyze and prioritize responses, and review business processes in order to align program with business needs
  • Manage digitization and other process improvement projects
  • Assist in implementation and improvement of electronic records management systems
  • Provide IG program and policy training
  • Support and train others in the use of technology to accomplish tasks in support of IG program objectives
  • Collaborate with Program Lead to meet requirements related to the management of repositories
  • Assist Program Lead with identifying non-participating customer entities, and work with business unit leadership to administer standard policy and program compliance
  • Provide customer direction and support via email, phone or in person, i.e., logistic and procedural support, enforce standards and promote best practices
  • Provide customer service for organization including requests for information, analysis, and IG services to meet business objectives.
  • Assist on other IG initiatives, as required and mutually agreed upon

Job Requirements

  • Two (2) to four (4) years equivalent work experience in an active records management or document management environment is preferred. Experience in Compliance also preferred.
  • A minimum of two (2) years college with specialized course work in records management is preferred
  • Working knowledge of retention guidelines and relevant records and information management technology
  • Ability to apply critical thinking in the organization, analysis and interpretation of business information
  • Excellent communication and organizational skills
  • Strong time management skills
  • Customer service orientation
  • Knowledge of SharePoint or similar

Compliance Obligations:

It is the responsibility of every Iron Mountain employee:

  • to comply with all applicable laws, rules, regulations, and company policies
  • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct
  • to complete required training within the allotted time frame

Job Posting – Manager, Data Governance and Data Quality, Queen’s University

Manager, Data Governance and Data Quality

Department of Information Technology Management

 Are you an analytical, results-driven individual interested in applying your leadership and advice on data governance and data quality to support business processes and advance data related initiatives?

Reporting to the Associate Director, Advancement Technology Services, the Manager, Data Governance and Data Quality is responsible for the development, implementation and management of the Office of Advancement Data Governance Framework. This includes providing leadership and advice on data governance and data quality to support business processes and analytical needs of the organization.

The Manager, Data Governance and Data Quality will supervise a team that is responsible for training, policy and standards development, data entry, monitoring quality and completeness of information stored in the alumni database (Advance), and for providing expertise on data related initiatives. The incumbent will have sound knowledge of privacy principles and legislation pertaining to the storage and dissemination of data and serve as a key advisor to faculties, schools and departments on data governance and data quality.

 As the Manager, Data Governance and Data Quality you will:

  • Develops and manages the strategic development and implementation of data acquisition, maintenance and dissemination, fosters innovation and long-term strategic vision.
  • Leads and manages the development and enhancement of agreed upon policies to improve, monitor and audit data quality including data accountability and ownership, organizational roles and responsibilities, data capture and validation standards, information security and data privacy guidelines, data access, usage, records management and sharing agreements.
  • Oversees the identification of critical data elements and definition of data quality criteria, including data policies, taxonomy, business rules, definitions, metrics and process change. Ensures data quality dimensions (data completeness, conformance, consistency, and validity) are established, defined and documented to include the scope, business rules, and attributes of data audits.
  • Provides comprehensive information and advice on records management programs, privacy legislation, compliance standards and university policies, as it pertains to the storage and dissemination of data, to Advancement staff, faculty, departments, and external stakeholders.
  • Embeds data quality controls in critical business processes to support the operational and analytical use of data.
  • Works with the Advancement Technology Services team to assess current data architecture and recommends changes to improve reporting and analysis practices.
  • Identifies risks and determines actionable mitigation options where programs or processes will require Advancement staff to handle private or confidential information, ranging from informal advice to full privacy impact assessments.
  • Oversees the handling of security access to Advancement systems and information; ensures proper training and confidentiality forms are in place.
  • Works with the Advancement Technology Services team to develop and deliver privacy training and participates in other opportunities to expand the adoption and awareness of data governance, quality and metadata capabilities for staff.
  • In consultation with key stakeholders, develops correspondence to actively communicate with senior management and front-line staff to increase their awareness of data governance, information delivery and quality improvement efforts. Regularly provides status updates concerning key data points to stakeholders.
  • Creates, leads and facilitates the Advancement Data Governance Council and other governing bodies as requested.
  • Ensures the Office of Advancement remains up-to-date on related data governance strategies and practices, tools, leading or emerging trends and issues in the higher education sector.
  • Plans, prioritizes and manages the work of employees, providing strategic and tactical advice, guidance and coaching. Identifies the need for staff resources, participates on staffing committees, and makes effective recommendations regarding employee selection.
  • Manages performance by establishing performance standards, reviewing and evaluating performance and conducting formal performance reviews on an ongoing basis.
  • Assesses staff training and development needs, and ensures that employees receive training required to improve and sustain successful performance.
  • Investigates, addresses and resolves employee/labour relations issues, including disciplinary matters. Makes decisions or effective recommendations on matters involving possible discipline, discharge and probationary termination.
  • Performs other duties as required in support of the unit and/or department.

The Manager, Data Governance and Data Quality also calls for:

  • University degree, preferably at the honours level; equivalent combination of post-secondary education and practical experience in a relevant field will be considered.
  • Five to seven years of progressive data governance experience at a senior level, preferably in a philanthropic environment.
  • Sound knowledge of data governance practices, business and technology issues related to data quality, storage, protection and dissemination.
  • Demonstrated leadership and management skills in recruiting, supervising, organizing, directing, motivating and retaining talented staff.
  • Proven track record in strategy development and implementation, project management, program analysis, and meeting objectives.
  • Comprehensive knowledge of records management programs, privacy legislation (Freedom of Information and Protection of Privacy Act and Canada’s Anti-Spam Law), compliance standards (Payment Card Industry), and university policies.
  • Knowledge of fundraising principles including associated support systems an asset.

To apply or for additional details on this continuing appointment, please visit Career Q, on our Human Resources website at by Monday, October 16, 2017, quoting competition #J0617-0405. The University thanks all who express an interest in this position and advises that only those selected for interviews will be contacted.

 The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal people, persons with disabilities, and LGBTQ persons The University will provide support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant’s accessibility needs. If you require accommodation during the interview process, please contact Carla Ferreira Rodrigues, at or 613-533-6771.

 One of Canada’s leading universities, Queen’s has a long-standing reputation for academic excellence, research and a diverse and vibrant learning environment. With its strong tradition of public service, the University has helped to shape Canadian values and policies, educating notable political and cultural figures.

 Queen’s University is located in the heart of the community in historic Kingston, midpoint between Montreal and Toronto, and the nation’s capital.

Upcoming Event – What Companies Can Learn from Digitally Preserving Fort York

The following event hosted by Iron Mountain may be of interest:


Your business may not date back to 1812 and you may not be the guardian of the historical treasures found at Fort York. But your business can learn from the efforts being made to digitally preserve Fort York’s legacy for future generations.

Join your peers for lunch, a technology keynote and panel discussion that will reveal why and how to digitally preserve your own corporate treasures, such as client information, historical accounts and financial records. Learn more about the transformation from physical paper to digital to the cloud, and how to protect your business throughout.

Experience first-hand new breathtaking virtual reality technology. Learn best practices that are all about access as well as preservation, whether applied to business information or historical treasures.

Join us in honour of Canada’s 150th birthday as we celebrate with a variety of festivities.


Wednesday, October 4, 2017


Fort York National Historic Site
250 Fort York Boulevard, Toronto, ON


11:45 am   Registration

12:00 pm  Welcome, introductions and opening remarks – Brian Rosen, Canada GM, Iron Mountain

12:15 pm   Lunch

1:00 pm   Technology Keynote: Fidelma Russo, CTO

1:20 pm   Panel discussion

2:00 pm  Q&A

2:15 pm  Wrap up and optional tour and technology showcase



For inquiries, please contact

Kimberley O’Brien:

Senior Manager, Iron Mountain:

Invitation to Join Iron Mountain on October 4th at Fort York

Job Posting – Freedom of Information & Privacy Administrator, Toronto District School Board

Freedom of Information & Privacy Administrator

1 – Permanent Position

Governance and Board Services

Schedule II, Level 4

(Non-Union – 12 month)

$60,010 to $72,027

 The Toronto District School Board adheres to equitable hiring, employment and promotion practices.

Reporting to the Freedom of Information and Privacy Analyst, the Freedom of Information (FOI) & Privacy Administrator will provide support in the administration and processing of all FOI requests in accordance with legislative requirements and Board policies.

The FOI & Privacy Administrator will act as a key contact for inquiries, including reviewing requests, and researching and gathering information to support the FOI process.

Summary of Duties:

  • Receive and process FOI requests in a timely manner; ensuring adherence to the legislative requirements related to the release of information;
  • Act a key contact for all FOI inquiries;
  • Gather, research and prepare documentation to process requests;
  • Conduct the appropriate records search, including collating the results;
  • Liaise with both internal staff and external stakeholders to gather and/or provide information;
  • Assess the sensitivity of requests and escalate requests to the FOI and Privacy Analyst as required;
  • Prepare draft responses for routine requests;
  • Process response in consultation with the FOI and Privacy Analyst and Legal Services;
  • Prepare a variety of correspondence including letters, reports, statistics, summaries and checklists to support the FOI process;
  • Update and maintain FOI databases, tracking deadlines, and preparing records for disclosure;
  • Maintain a record of ongoing activities and a schedule of deadlines for the various aspects of the process;
  • Maintain filing systems, including opening, closing and archiving files as per records management processes;
  • Process the collection of fees associated with information requests;
  • Track and monitor related legal costs;
  • Set-up reminders for counsel for timely processing of FOI requests;
  • Provide support in the development of forms, processes or automated systems for FOI requirements;
  • Follow-up on the pending requests and escalate when required;
  • Assist in preparation of training material;
  • Provide support to special projects or other areas within the department;
  • Provide leadership in fostering equity and inclusiveness in the development and implementation of programs and services; and
  • Other duties as assigned.


  • Two year community college diploma in related field (e.g., Business Administration, Law Clerk) with two years related experience an equivalent of education and experience;
  • Knowledge and understanding of the Municipal Freedom of Information and Protection of Privacy Act and other legislative requirements;
  • Demonstrated ability to handle matters requiring high levels of diplomacy, sensitivity and confidentiality;
  • Proven ability to work under pressure in order to meet frequent deadlines;
  • Knowledge of the records management and privacy standards for the Board;
  • Ability to collect, collate and organize information with demonstrated attention to detail;
  • Strong communication, organizational and interpersonal skills;
  • Strong research, analytical and problem solving skills;
  • Ability to take initiative and work independently;
  • Demonstrated attention to detail and accuracy of results;
  • Proficient computer skills including, word processing, spreadsheet and database applications, records management classification system, email, internet; and
  • Proven ability in promoting equitable practices which value inclusiveness and diversity.

Special Requirements:

  • May be required to work evenings and weekends sometimes with minimal or no notice in order to meet operational requirements;
  • Occasional travel across TDSB.

Location:        This position is currently located at 5050 Yonge Street (wheelchair accessible).

Work Year:    12 month

Please Note:

Applications must be submitted:

  1. in résumé form with a covering letter to;;
  2. with competition # SCH II-17-0035NE in the subject line of the covering letter.
  3. no later than 12:00 p.m. on September 28, 2017.

Only applicants selected for an interview will be contacted. Applications will not be acknowledged in writing.

We strive to meet the accommodation needs of persons with disabilities.  Applicants are encouraged to make their needs for accommodation known in advance during the application process.

Upcoming September Event – Are you prepared for the next disaster?

Are you prepared for the next disaster?

FREE event to all ARMA members.

When: Thursday, SEPTEMBER 28th, 2017, 1:00pm – 4:30pm

Where: University of Toronto, Claude T.Bissell building at 140 St. George St at Sussex St, 5th floor room 520.

Registration: RSVP by email to: , by September 18th.

Please note that space is limited for this event, so register ASAP


Jerry KofskyNational Business Development & Document Recovery Specialist at Polygon Restoration Inc.

 Jerry graduated from Seneca College of Applied Arts and Technology. In 1998 Jerry became District Manager with Munters Moisture Control Service (MCS), a global corporate emergency services provider for 10 years. In 2008 he joined one of Canada’s largest corporate disaster recovery company’s and is currently employed with Polygon Restoration Inc., formerly known as Munters Moisture Control Services

For over eighteen years, Jerry has actively participated in numerous disasters within Canada and the United States, such as: Toledo, Ohio July 1999, Toronto May, 2000, Peterborough, ON, June 2002 & July 2004, Toronto January 2003, Toronto August 2005, Calgary, AB June 2005, IOWA River flood, June 2008, Slave Lake AB, Wildfire May, 2011, Calgary AB, June 2013, and Toronto, ON, July 2013.

Jerry holds a number of Industry designations from the Institute of Inspection, Cleaning and Restoration Certification (IICRC) and completed George Brown College Emergency Management Program.

Presentation outline:

  • Mitigating the loss. Has your organization chosen a contractor in the event that a disaster should occur?
  • Understanding your role during a disaster. Has your organization assembled a team to deal with disasters when they strike?
  • Time is NOT on your side and why? The 72 hour rule and what does this mean?
  • Making the tough decision, save or destroy?
  • Risk and exposure(s). What options are available to ensure that my recovered property is safe for handling and or storage?
  • Insurance, do you understand your policy and what options are available to you? Is your property adequately insured? Privacy and Non-Disclosure (NDA)

Trevor Lloyd – Technical Account Manager at DATTO, Inc.

Trevor Lloyd is a technical account manager at Datto Enterprises. Datto is a channel-only technology provider of Disaster Recovery as a Service (DRaaS) and protects more than 300 Petabytes of customer data around the world using 9 data centers. Trevor supports key partners such as Iron Mountain to convert customers from legacy backup technologies to more modern approaches. Prior to working at Datto, Trevor held IT sales positions with both Iron Mountain and Recall focusing on Fortune 1000 companies.

 Presentation outline:

  • Why have Disaster Recovery as a Service
  • Datto’s ransomware report
  • Calculating the true cost of downtime

Rico HenriquesData Management Development Executive at Iron Mountain

Job Posting – Team Lead Records Management, WSIB

Job Posting: Team Lead Records Management

Location: Toronto, Ontario

Salary: Competitive

Job: Full-Time

Term: Regular

Closing date: September 5th, 2017

Job Link:

Job Summary:

Reporting into the Manager Information Management and Strategy and Governmance, the Team Lead will manage a small team of Analysts and/or Senior Analysts within a larger Information Management Strategy and Governance team.

The Team Lead will plan/ manage ongoing development, implementation and maintenance of a records and information management program applicable to all WSIB records.

Major Responsibilities:

Supervise the activities of the records management and retention team:

  • Providing advice, guidance, and on-going coaching, mentoring and feedback to staff to enhance performance and ensure the team has the right skills, knowledge and resources to meet team deliverables
  • Providing technical expertise and direction to staff when required Identifying and addressing blockers, inefficiencies and other issues to effective service delivery
  • Identifying and addressing blockers, inefficiencies and other issues to effective service delivery.
  • Ensuring staff relations are conducted in accordance with internal human resources policies and practices, collective agreement and appropriate employment legislation.
  • Acting as designate for the Manager, Information Management Strategy and Governance when absent

Develop project management plan on each records management and retention project that includes specific timelines as well management of staff:

  • Establishing project plans and coordinating tasks
  • Identifying resource requirements and allocating work equitably to team members
  • Ensure project timelines are met through periodic updates with team
  • Review and analyze work for accuracy and correctness

Leading the modernization and maintenance of WSIB’s Records Management and Retention program. Activities include:

  • Participating in divisional business planning and budget activities related to Records and Information Management.
  • Develop and implement continuous process improvement initiatives and/or provide solutions and recommendations that have potential process automation impact and organization/financial impact as it relates to records and information management.
  • Providing input as needed on sensitive matters such as legal discovery, information security/privacy breaches, freedom of information access requests and other high risk situations involving records and information.

Develop and maintain communication linkages and relationships with different senior level internal and external stakeholders:

  • Internally with business partners and other levels of management in different areas such as: Operations, Strategy, Communications, Information Technology, Compliance, Internal Audit, Risk and Finance.
  • Maintains membership and participate in records and information management associations to ensure the most up-to-date techniques and methodologies are employed at the WSIB
  • Liaise with other Workers’ Compensation Boards, government agencies, stakeholders, health and safety organizations, industry groups and organizations to be conversant with developments and issues affecting records and information management programs in workers’ compensation

Job Requirements

  • Masters in Records Management, Archival Studies, Library/Information Studies or a related field
  • Related experience with problem solving/business analysis/project management an asset.
  • 3 years of experience in an information management field, including identifying/applying legal requirements, working with internal partners and stakeholder groups, working with electronic information systems, delivering training sessions / formal presentations, developing written communication materials (including legal documents and end user communications).
  • 3 years of experience in People Management in a unionized environment
  • 2 years of experience in Project Management or Project Leadership
  • SharePoint
  • Advanced knowledge of Microsoft Excel, Access, and PowerPoint
  • Certified Records Manager (CRM) designation an asset