I.  Job Summary

Under the direction and with approval of the customer, the Sr Records and Information Management (RIM) Analyst is a visible team player who will support the customer’s RIM Program. The Sr. RIM Analyst is responsible for compliance of the records management policy i.e., accountable for the inventory and control of a company’s business records. This position is responsible for communication and training business units on RIM standards and best practices, and enforcing current RIM policy and procedures.

The scope of this position includes responsibility for the following activities: provide customer support, prepare and conduct training classes, and maintain processes and procedures.

II.  Essential/Key Areas of Responsibilities

  • Assist Program Lead with driving overall program improvement
  • Provide input and collaborate with stakeholders on the development of functional/technical requirements
  • Work with team to analyze and prioritize responses, and review business processes in order to align program with business needs
  • Manage digitization and other process improvement projects
  • Assist in implémentation and improvement of electronic records management systems
  • Provide RIM program and policy training
  • Support and train others in the use of technology to accomplish tasks in support of RIM program objectives
  • Collaborate with Program Lead to meet requirements related to the management of repositories
  • Assist Program Lead with identifying non-participating customer entities, and work with business unit leadership to administer standard policy and program compliance
  • Provide customer direction and support via email, phone or in person, i.e., logistic and procedural support, enforce standards and promote best practices
  • Provide customer service for organization including requests for information, analysis, and RIM services to meet business objectives
  • Assist on other program initiatives, as required and mutually agreed upon

III.  Knowledge, Skills and Abilities Required

  • Excellent communication and organizational skills
  • Ability to apply critical thinking in the organization, analysis and interpretation of business information
  • Strong time management skills
  • Customer service orientation

IV.  Educational & Experience Required

  • A minimum of two (2) years college with specialized course work in records management is preferred
  • Two (2) to four (4) years equivalent work experience in RIM management or electronic records management environment is preferred
  • Thorough knowledge of retention guidelines and relevant records and information management technology applications for records retention
  • Knowledge of SharePoint or similar


Job Posting – Sr RIM Analyst, Iron Mountain